JOB TITLE:

Content Creator / Video Editor (Short-Form Content – Remote, Nigeria)

🧭 About the Role

Paramount BPO is seeking skilled and creative Content Creators / Video Editors to support a fast-growing digital content initiative focused on high-performance short-form content.

This role requires individuals who are not only technically proficient but also understand how content performs across modern platforms such as TikTok, Instagram Reels, and YouTube Shorts.

You will work within a structured production environment delivering high-quality content aligned with U.S.-based client standards.

🎯 Key Responsibilities

• Edit short-form video content (Reels, TikTok, YouTube Shorts)

• Produce engaging, high-retention edits using strong pacing, cuts, and transitions

• Sync and enhance audio for clarity and impact

• Apply color correction and basic grading

• Add captions, subtitles, and on-screen text

• Integrate sound effects and background music appropriately

• Format all content for vertical viewing (9:16)

• Deliver clean, high-quality exports (minimum 1080p)

• Follow creative briefs and direction accurately

• Incorporate feedback and revisions efficiently

🧠 Required Skill Sets

Technical Skills

• Strong video editing fundamentals (cuts, pacing, transitions)

• Audio synchronization and cleanup

• Basic color correction and grading

• Ability to export polished, professional content

Content & Creative Skills

• Experience editing short-form content for social media

• Understanding of engagement-driven editing (hooks, pacing, retention)

• Ability to interpret and execute creative direction

• Strong attention to detail and storytelling

🛠️ Tools & Software

Candidates must be proficient in at least one of the following:

• Adobe Premiere Pro (Preferred)

• DaVinci Resolve

• Final Cut Pro

• CapCut (advanced level)

• Filmora (if output meets professional standards)

Required Capabilities (Non-Negotiable)

• Captioning and subtitle creation

• Sound effects and music integration

• Clean transitions and professional cuts

• Vertical video formatting (9:16)

• Export quality of 1080p or higher

👉 Note: Tool preference is flexible—quality of output is the priority

⏱️ Turnaround Expectations

• Short-form content: 24–48 hours

• Event highlights: 2–4 days

• Promotional content: 3–5 days

📊 Performance Expectations

You will be evaluated based on:

• Quality and creativity of edits

• Speed and consistency of delivery

• Ability to follow instructions and creative direction

• Responsiveness and communication

• Attention to detail

🔄 Workflow Structure

• Receive raw footage and creative brief

• Submit first draft within timeline

• Implement feedback (timestamped revisions)

• Deliver final approved version

🧪 Assessment Process

All candidates will complete a test editing project to evaluate:

• Technical ability

• Creativity

• Alignment with content style and expectations

🌍 Work Environment

• Fully remote (Nigeria-based)

• Structured production workflow

• Collaborative communication with global teams

💼 Why Join Paramount BPO

• Opportunity to work with international clients

• Exposure to high-growth digital content projects

• Structured environment with clear expectations

• Potential for long-term engagement and growth

Job Overview

We are seeking a dedicated and professional Remote Customer Service Agent to join our team. As the first point of contact for our clients’ customers, you will handle inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, or social media.

• Handle customer complaints with empathy, professionalism, and efficiency.

• Maintain accurate records of customer interactions using CRM software.

• Provide product/service information and assist customers in resolving issues.

• Follow communication guidelines and standard operating procedures.

• Escalate complex issues to supervisors or relevant departments.

• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Requirements

• Minimum of OND/HND/Bachelor’s degree or equivalent work experience.

• Prior experience in customer service, call center, or BPO environment preferred.

• Excellent verbal and written communication skills in English (additional Nigerian languages a plus).

• Strong problem-solving and active listening skills.

• Ability to multitask, manage time effectively, and work independently.

• Reliable internet connection, laptop/desktop, and a quiet workspace.

• Familiarity with CRM tools (e.g., Zendesk, Freshdesk, HubSpot, or similar) is an advantage.

What We Offer

• Competitive salary and performance-based incentives.

• Flexible remote work environment.

• Career growth opportunities in a growing BPO company.

• Continuous training and skill development.

• Supportive team culture with opportunities to learn and grow.

Role Overview

We are seeking a highly capable AI / Automation Engineer to design, build, and deploy automation and AI-driven solutions that improve operational efficiency, reduce manual work, and support better decision-making for mid-market companies. This role will support client environments that include COOs, CFOs, and Operations Leaders, particularly in organizations using ERP platforms such as Microsoft Dynamics 365, SAP, Sage, and Zoho.

The ideal candidate will have strong technical problem-solving skills, hands-on experience with workflow automation, and the ability to translate business processes into practical, scalable solutions. Experience working with healthcare, financial services, accounting firms, logistics, and supply chain operations is highly desirable.

Key Responsibilities

• Design and implement automation solutions that streamline business operations and reduce repetitive manual tasks.

• Build AI-enabled workflows, assistants, and process automations that support finance, operations, and customer service functions.

• Integrate automation solutions with ERP and business systems such as D365, SAP, Sage, Zoho, CRM platforms, and APIs.

• Analyze existing workflows and identify opportunities for AI, low-code/no-code automation, and process optimization.

• Collaborate with COOs, CFOs, and operations teams to understand business needs and translate them into technical solutions.

• Develop and maintain documentation for automation workflows, system logic, testing, and support processes.

• Monitor solution performance, troubleshoot issues, and recommend improvements.

• Ensure solutions are scalable, secure, and aligned with business and compliance requirements.

• Support implementation of AI tools for reporting, document processing, data extraction, task routing, and decision support.

• Work closely with internal teams and external stakeholders to deliver high-impact automation projects.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

• 3+ years of experience in software development, automation engineering, process automation, or related technical roles.

• Strong understanding of business process automation and workflow optimization.

• Experience building integrations using APIs, webhooks, middleware, or automation platforms.

• Proficiency with one or more automation or AI-enablement tools such as Power Automate, Zapier, Make, n8n, UiPath, Python-based automation, or similar.

• Familiarity with ERP systems such as D365, SAP, Sage, or Zoho.

• Ability to work with structured and unstructured data, basic scripting, and data transformation.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently and manage multiple projects in a fast-paced environment.

Preferred Qualifications

• Experience delivering automation solutions in healthcare, financial services, accounting, logistics, or supply chain environments.

• Exposure to AI tools for document processing, workflow augmentation, reporting, or customer operations.

• Familiarity with Microsoft ecosystem tools such as Power Platform, Azure services, or Dynamics 365.

• Experience with Python, JavaScript, SQL, or similar technologies for automation and integration.

• Understanding of data security, access controls, and operational risk considerations.

• Experience supporting private equity-backed or fast-scaling businesses.

Core Competencies

• Process mapping and workflow design.

• Systems integration and API connectivity.

• Automation architecture and implementation.

• AI tool application in business operations.

• Problem-solving and business analysis.

• Stakeholder management and communication.

• Documentation and solution support.

What Success Looks Like

• Business processes become faster, more reliable, and less manual.

• Automation solutions are adopted by operations, finance, and executive teams.

• ERP-connected workflows run smoothly across departments.

• AI and automation initiatives deliver measurable time savings and operational improvements.

• Clients and internal teams view the role as a trusted technical problem-solver.

Key Responsibilities

1. ERP Architecture & Solution Design

• Lead end-to-end ERP solution architecture across Finance, Supply Chain, Procurement, and Operations

• Translate business requirements into scalable system designs

• Define system architecture including integrations, workflows, and data models

• Architect multi-entity, multi-currency, and cross-border ERP environments

2. ERP Optimization & Rescue (Core to EBS Model)

• Diagnose failing or underperforming ERP implementations

• Redesign workflows and system configurations to align with business processes

• Lead ERP recovery projects (“ERP Rescue” engagements)

• Eliminate inefficiencies caused by poor system design or misalignment

3. Systems Integration & Automation

• Design integrations between ERP and:

  • CRM systems (Zoho, Salesforce, Dynamics CRM)

  • Financial tools and payment platforms

  • Third-party APIs and enterprise applications

• Implement automation strategies to reduce manual processes

• Enable real-time data flow across systems

4. Data & Reporting Architecture

• Design reporting frameworks using tools like Power BI, Zoho Analytics, Tableau

• Establish data governance and data integrity standards

• Enable real-time dashboards for executive decision-making

• Support BYOD / data warehouse / reporting layer architecture

5. Client Engagement & Advisory

• Serve as the technical lead on client engagements

• Work closely with stakeholders (CFOs, COOs, IT Directors)

• Conduct system assessments and recommend transformation roadmaps

• Present architectural solutions to executive teams

6. Implementation Oversight

• Guide functional consultants and developers during ERP implementations

• Ensure alignment between architecture and deployment

• Oversee testing (UAT), go-live, and post-go-live optimization

• Collaborate with BPO operations teams for long-term support delivery

7. Compliance & Security

• Ensure systems align with global standards:

  • HIPAA (Healthcare clients)

  • GDPR (Data privacy)

  • ISO 27001 (Security)

• Design secure, scalable, and compliant architectures

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field

• 7+ years of ERP implementation and architecture experience

• Proven experience with at least one major ERP platform:

  • Microsoft Dynamics 365 Finance & Operations (preferred)

  • Oracle ERP

  • SAP

  • Sage

• Strong understanding of:

  • Financials (GL, AP, AR)

  • Supply Chain & Procurement

  • Workflow automation

• Experience with system integrations (APIs, middleware)

• Experience with reporting tools (Power BI, etc.)

Preferred Qualifications

• Experience working with multi-country or Africa-based operations

• Background in consulting or client-facing roles

• Experience with ERP rescue / turnaround projects

• Knowledge of Zoho ecosystem (CRM, Books, Creator)

• Familiarity with cloud platforms (Azure, AWS)

Key Competencies

• Strategic thinking with strong execution focus

• Systems thinking and process optimization mindset

• Strong communication and stakeholder management

• Problem-solving in complex, multi-system environments

• Ability to bridge business and technical teams

Performance Metrics (KPIs)

• ERP project success rate (on-time, on-budget delivery)

• Reduction in client operational inefficiencies

• System adoption and user satisfaction

• Successful recovery of failing ERP systems

• Integration performance and system uptime

What Success Looks Like in This Role

• Clients move from fragmented systems → fully integrated operations

• Manual processes are reduced through automation

• Executives gain real-time visibility into their business

• ERP systems become a growth driver—not a bottleneck

Why Join Paramount BPO + Emergent Business Solutions

• Work on international ERP transformation projects

• Be part of building a high-performance delivery hub in Abuja

• Exposure to U.S. and global clients

• Opportunity to lead high-impact digital transformation initiatives

Work at the forefront of ERP + AI + BPO integration

What You’ll Be Responsible For

Infrastructure Buildout & Deployment

• Design and implement LAN/WAN network architecture for the Abuja office

• Set up routers, switches, firewalls, and structured cabling

• Configure internet connectivity with ISPs (primary + backup redundancy)

• Deploy secure Wi-Fi networks for staff and operations

Call Center & VoIP Enablement

• Configure and optimize VoIP systems and call center infrastructure

• Ensure low-latency, high-quality voice connectivity

• Work with CCaaS platforms and SIP configurations

Performance, Reliability & Redundancy

• Implement failover solutions (dual ISPs, backup power considerations)

• Monitor network performance and resolve outages quickly

• Optimize bandwidth allocation for voice vs data traffic

Security & Compliance

• Configure firewalls, VPNs, and secure remote access

• Implement network security protocols and access controls

• Ensure alignment with client security expectations (e.g., ISO-style controls)

Troubleshooting & Support

• Diagnose and resolve network issues in real time

• Support onboarding of agents, systems, and devices

• Provide documentation of network architecture and configurations

What We’re Looking For

Required

• 3+ years of hands-on network engineering experience

• Strong experience with:

  • TCP/IP, DNS, DHCP

  • VLANs, VPNs, routing & switching

• Experience configuring enterprise-grade equipment (Cisco, MikroTik, Ubiquiti, etc.)

• Proven experience setting up office or call center networks from scratch

• Ability to work onsite in Abuja and respond quickly to issues

• Strong troubleshooting and problem-solving skills

Preferred (Highly Valuable for This Role)

• Experience supporting BPO or call center environments

• Experience working in Nigeria’s ISP and power infrastructure conditions

• Familiarity with VoIP, SIP, and cloud telephony platforms

• Certifications such as CCNA, CCNP, or Network+

• Experience with network monitoring tools (PRTG, SolarWinds, etc.)

Key Skills (LinkedIn + ATS Optimized)

Network Engineering • LAN/WAN • TCP/IP • VPN • VLAN • Network Security • Firewalls • VoIP • SIP • Call Center Infrastructure • Cisco • MikroTik • Ubiquiti • Network Monitoring • Troubleshooting • ISP Management • Redundancy Planning

Contract Details

• Duration: Project-based (initial buildout phase with potential extension)

• Work Mode: 100% Onsite – Abuja

• Start: Immediate / ASAP

• Compensation: Competitive (based on experience and scope)

Why This Role Matters

This is not a maintenance role — this is a build role.

You will be responsible for laying the network foundation of a scalable BPO operation, directly impacting service delivery, client satisfaction, and future growth.

How to Apply

Interested candidates should apply via LinkedIn or send their CV with relevant project experience to Paramount BPO.

About Paramount BPO

Paramount BPO provides scalable outsourcing solutions including customer support, technical support, and back-office operations for global clients. We specialize in helping businesses launch and scale operations in Nigeria with reliable infrastructure and execution.

Job Location

Remote (Nigeria-based preferred; open to qualified candidates)

Job Type

Full-Time / Part-Time / Contract (Select applicable)

Company Overview

Paramount BPO is a professional business process outsourcing company providing administrative, customer support, back-office, and operational services to clients across multiple industries, including finance, healthcare, real estate, hospitality, energy, and professional services. We support both local Nigerian businesses and clients in the diaspora.

Job Summary

We are seeking a reliable, detail-oriented Virtual Assistant to support daily administrative and operational tasks for our clients. The ideal candidate is highly organized, tech-savvy, communicates professionally, and can manage multiple tasks efficiently in a remote work environment.

Key Responsibilities

• Manage email inboxes, calendars, and appointment scheduling

• Perform data entry, data cleanup, and document management

• Handle customer inquiries via email, phone, or chat in a professional manner

• Prepare reports, spreadsheets, and presentations as required

• Conduct online research and compile findings

• Assist with CRM updates, lead tracking, and follow-ups

• Support bookkeeping tasks such as invoice tracking and expense logging (if assigned)

• Coordinate tasks between internal teams and clients

• Maintain confidentiality and data security at all times

Required Qualifications

• Proven experience as a Virtual Assistant or Administrative Assistant

• Excellent written and verbal communication skills

• Strong organizational and time management abilities

• High attention to detail and accuracy

• Ability to work independently with minimal supervision

• Reliable internet connection and dedicated workspace

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace

• Experience using CRM systems (Zoho, HubSpot, Salesforce, or similar) is an advantage

• Familiarity with task management tools (Trello, Asana, ClickUp, etc.)

• Basic knowledge of online meeting platforms (Zoom, Microsoft Teams, Google Meet)

Preferred Skills (Nice to Have)

• Customer service or call center experience

• Social media management or content support experience

• Basic bookkeeping or accounting knowledge

• Experience supporting diaspora or international clients

Work Schedule

• Flexible shifts based on client needs

• May include Nigerian business hours, US business hours, or hybrid schedules

Compensation

Competitive and based on experience and skill level

Application Instructions

Interested candidates should apply through Paramount BPO’s Careers portal and submit:

• Updated CV/Resume

• Brief cover letter highlighting relevant experience

Cloud / Data Specialist

We are seeking a Cloud / Data Specialist to support mid-market companies in Nigeria, with a focus on organizations led by COOs, CFOs, and Operations Leaders, including businesses already using ERP systems such as D365, SAP, Sage, and Zoho. The ideal candidate will help clients improve data visibility, cloud adoption, reporting, and operational efficiency across industries such as Healthcare / HealthTech, Financial Services / Accounting Firms, and Logistics / Supply Chain.

Role Summary

The Cloud / Data Specialist will design, implement, and support cloud and data solutions that help business leaders make faster, more informed decisions. This role requires both technical depth and business understanding, especially in environments where data must connect smoothly with ERP systems and operational workflows. The successful candidate will work closely with internal teams and client stakeholders to improve data structure, reporting quality, integration, and system performance.

Key Responsibilities

• Analyze client data environments and identify opportunities for cloud migration, data integration, and reporting improvement.

• Support implementation and optimization of cloud-based data solutions.

• Work with ERP-related data from platforms such as D365, SAP, Sage, and Zoho.

• Build and maintain dashboards, reports, and data models for operational and executive decision-making.

• Ensure data accuracy, security, accessibility, and consistency across systems.

• Collaborate with COOs, CFOs, and operations teams to translate business needs into technical solutions.

• Support data cleaning, transformation, validation, and governance processes.

• Troubleshoot cloud and data-related issues and provide timely resolution.

• Document processes, workflows, and technical configurations.

• Recommend improvements that enhance scalability, efficiency, and business insight.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Data Science, Engineering, or a related field.

• Experience working with cloud platforms and data tools in a business environment.

• Strong understanding of data management, reporting, and system integration.

• Experience supporting ERP environments or data flows from platforms such as D365, SAP, Sage, or Zoho.

• Ability to work with both technical and non-technical stakeholders.

• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• Experience in Healthcare / HealthTech, Financial Services, Accounting, or Logistics / Supply Chain.

• Exposure to private equity-backed or growth-stage companies.

• Familiarity with business intelligence tools, ETL processes, and cloud data architecture.

• Understanding of data governance, compliance, and operational reporting.

• Certification in cloud, data, analytics, or ERP-related tools is an advantage.

Core Skills

• Cloud data management.

• Data integration and migration.

• Reporting and dashboard development.

• ERP data support.

• Business analysis.

• Data quality and governance.

• Stakeholder communication.

• Problem-solving and process improvement.

What Success Looks Like

• Business leaders receive accurate, timely, and actionable data.

• ERP and cloud systems work more efficiently together.

• Reporting becomes faster, clearer, and more reliable.

• Data processes support better operational and financial decisions.

• Client teams experience improved visibility across key business functions.

Candidate Profile

We are looking for candidates in Nigeria who are detail-oriented, commercially aware, and capable of supporting modern businesses with cloud and data solutions. The best candidate will be comfortable working in fast-paced environments, managing multiple priorities, and communicating value to senior decision-makers. Experience serving mid-market and growth-focused companies is highly desirable.

Employment Type

Full-time.

Location

Nigeria. Remote or hybrid arrangements may be considered depending on the role structure.

Reporting Line

This role may report to an operations leader, technology lead, or client services manager depending on the organization structure.

Why This Role Matters

This position is critical for helping companies unlock the value of their data, strengthen reporting, and improve operational performance. For organizations using ERP systems and growing rapidly, the Cloud / Data Specialist helps ensure that technology supports business decisions rather than slowing them down.

Paramount BPO is hiring a BPO Operations & Project Coordinator in Nigeria. We are looking for a highly organized and proactive professional to support client operations, project coordination, and service delivery for mid-market companies, PE-backed businesses, and organizations using ERP systems such as D365, SAP, SAGE, and ZOHO.

The ideal candidate will have experience coordinating projects, managing timelines, supporting internal teams, and communicating effectively with senior stakeholders including COOs, CFOs, and Operations Leaders. Industry exposure in Healthcare / HealthTech, Financial Services, Accounting Firms, or Logistics / Supply Chain is a plus.

Strong communication, documentation, reporting, and follow-up skills are essential. Experience with BPO operations, client onboarding, and workflow coordination will be highly valued.

BPO Operations & Project Coordinator

Paramount BPO is seeking a highly organized, client-facing BPO Operations & Project Coordinator to support business operations, project execution, and service delivery for mid-market and growth-focused companies in Nigeria and international markets. The ideal candidate will help coordinate internal teams, manage client projects, track deliverables, and support operational excellence across engagements serving COOs, CFOs, and Operations Leaders.

Role Summary

This role is designed for someone who can keep complex projects moving, communicate clearly with stakeholders, and help ensure service delivery is efficient, accurate, and professional. The coordinator will work closely with leadership, operations teams, and client contacts to support BPO engagements across industries such as Healthcare / HealthTech, Financial Services, Accounting Firms, Logistics, and Supply Chain.

The right candidate will be comfortable working with companies that already use ERP and business systems such as D365, SAP, SAGE, and ZOHO, and will understand the expectations of process-driven, performance-oriented organizations. Experience supporting private equity-backed businesses or fast-growing firms is an advantage.

Key Responsibilities

·       Coordinate day-to-day operations across assigned BPO projects and client engagements.

·       Track project timelines, deliverables, action items, and dependencies to ensure on-time execution.

·       Serve as a communication bridge between internal teams, leadership, and client stakeholders.

·       Support onboarding of new clients, including documentation, workflow alignment, and process coordination.

·       Monitor service delivery quality and escalate issues promptly when needed.

·       Maintain organized records, reports, meeting notes, and project documentation.

·       Assist in preparing updates, presentations, and operational reports for leadership and clients.

·       Follow up with team members and stakeholders to ensure accountability and progress.

·       Help identify process gaps and support improvements that enhance efficiency and client experience.

·       Coordinate meetings, schedules, and operational checkpoints across teams and time zones where required.

Required Qualifications

·       Bachelor’s degree or equivalent practical experience in operations, business administration, project coordination, customer success, or a related field.

·       2–5 years of experience in operations coordination, project coordination, client service, or BPO support roles.

·       Strong organizational and follow-up skills with attention to detail.

·       Excellent written and verbal communication skills.

·       Ability to manage multiple tasks, deadlines, and stakeholders at once.

·       Proficiency with Microsoft Office or Google Workspace tools.

·       Comfortable working in a fast-paced, process-oriented environment.

·       Professional demeanor and confidence when engaging with senior stakeholders.

·       Preferred Experience

·       Experience supporting BPO, outsourcing, shared services, or operations teams.

·       Familiarity with ERP or business platforms such as D365, SAP, SAGE, or ZOHO.

·       Background in or exposure to Healthcare / HealthTech, Financial Services, Accounting, Logistics, or Supply Chain.

·       Experience working with mid-market firms, PE-backed businesses, or scaling organizations.

·       Understanding of project management workflows, operational reporting, and service delivery tracking.

Core Competencies

·       Project coordination.

·       Operations support.

·       Stakeholder communication.

·       Process organization.

·       Problem-solving and follow-through.

·       Documentation and reporting.

·       Client service mindset.

·       Ability to work independently and collaboratively.

What Success Looks Like

·       Projects are tracked accurately and delivered on time.

·       Internal and client communication is clear, timely, and professional.

·       Operational issues are identified early and escalated appropriately.

·       Documentation and reporting are reliable and easy to follow.

·       Clients experience smooth coordination and strong service support.

Why This Role Matters

This position is critical to ensuring that Paramount BPO delivers consistent, high-quality support to clients who expect structure, responsiveness, and operational discipline. The coordinator will help strengthen delivery across accounts while supporting the growth of the business in target sectors and among decision-makers who value efficiency and accountability.